Promotional Terms and Conditions

"Win back your order" Promotion:

Promotion Period: The Promotion commences 10 August 2026 and concludes 31 August 2026 ("Promotion Period").

1. Prizes

1.1 Each weekly winner (see clause 4) will receive a gift card prize as follows:

(a) If the winner placed a qualifying order during that entry period, the prize is a gift card equal to the value of that order, capped at a maximum of $500 AUD.

(b) If the winner did not place a qualifying order during that entry period (i.e. entered via the free method), the prize is a $50 AUD gift card.

1.2 The maximum total prize pool across the Promotion is $1,500 AUD (3 weekly draws × $500 AUD maximum).

1.3 Gift cards are redeemable at www.medescan.com only, are not redeemable for cash, and expire on 1 September 2029. Gift cards are non-transferable.

1.4 Total prize value stated is inclusive of GST (if any).

2. Eligibility

2.1 The Promotion is open to Australian residents aged 18 years or over, excluding employees (and their immediate families) of the Promoter and any agencies associated with the conduct of this Promotion.

2.2 By entering, entrants agree to be bound by these Terms and Conditions.

3. How to Enter

3.1 There are two ways to enter the Promotion during the Promotion Period:

(a) Purchase entry: Place any order on www.medescan.com during a given weekly entry period (see clause 4). No minimum spend applies. One entry per order.

(b) Free entry: Subscribe to the Promoter's email marketing at www.medescan.com during a given weekly entry period. No purchase is necessary to enter or win. Existing subscribers who wish to enter via this method during a given week should sign up to email marketing to be included in that week's draw.

3.2 Both entry methods above are entered into the same draw and have an equal chance of being selected as that week's winner, subject to the differing prize outcomes described in clause 1.

4. Weekly Entry Periods and Draws

4.1 The Promotion runs across three weekly entry periods, each concluding with a random draw as follows:

4.2 One winner will be selected in each weekly draw, from all eligible entries (purchase and free) received during that entry period.

4.3 Winners will be selected at random using Klaviyo's random segment/audience generation function, drawing from the combined pool of that week's eligible entrants. The draw is not conducted under external supervision.

4.4 The Promoter will retain records of each week's eligible entrant list and the outcome of the random selection for a minimum of 12 months.

5. Winner Notification

5.1 Winners will be notified by email to the address associated with their order or subscription within 7 business days of the relevant draw.

5.2 Winners must respond to the notification email within 7 days to claim their prize. If a winner does not respond within this period, the prize will be forfeited and may be redrawn at the Promoter's discretion from the same entry period's eligible entrants.

5.3 The Promoter is not responsible for entrants who cannot be contacted or who do not receive notification due to incorrect or outdated contact details provided at the time of entry.

6. Marketing Consent and Privacy

6.1 Entry via the free method (clause 3.1(b)) requires entrants to subscribe to the Promoter's marketing communications. This consent is collected in accordance with the Spam Act 2003 (Cth) and can be withdrawn at any time via the unsubscribe link in any marketing email, without affecting a winner's entitlement to a prize already awarded.

6.2 Personal information collected during this Promotion will be handled in accordance with the Promoter's Term's of Service, available athttps://medescan.com.au/pages/terms-of-service, and the Privacy Act 1988 (Cth). Information may be used to conduct the Promotion, notify winners, and (where consent is given) for future marketing purposes.

7. General Conditions

7.1 The Promoter reserves the right, at any time, to verify the validity of entries and entrants, and to disqualify any entrant who tampers with the entry process or breaches these Terms and Conditions.

7.2 The Promoter reserves the right to amend these Terms and Conditions or cancel, terminate, modify, or suspend the Promotion, subject to any written directions under applicable Australian law, in the event of anything beyond its reasonable control.

7.3 Nothing in these Terms and Conditions limits, excludes, or modifies any consumer guarantee, right, or remedy conferred on entrants under the Australian Consumer Law or other applicable law that cannot be excluded, restricted, or modified.

7.4 To the maximum extent permitted by law, the Promoter excludes liability for any loss (including indirect or consequential loss), damage, personal injury, or death arising in any way out of the Promotion, except where such liability cannot be excluded by law.

7.5 For queries relating to this Promotion, contact info@medescan.com.au.

Drafting notes for internal review (remove before publishing):

• Fill in remaining bracketed placeholders: registered entity name, ABN, business address, privacy policy URL, governing state/territory, and contact email.
• Clause 3.1(b) assumes an existing subscriber can still register interest for a specific week's free draw — confirm the actual mechanism (e.g. a simple "confirm entry" click, or automatic inclusion of all active subscribers each week) and adjust the wording to match what's actually built in Klaviyo.
• Confirm with the Klaviyo segment build that both purchaser and free-subscriber entrants are captured in the same weekly draw pool, per clause 4.2 — this is the clause most likely to cause a compliance gap if the underlying segment doesn't match what's described here.
• This draft has not been reviewed by a lawyer. Recommend a final legal check before publishing, particularly on clauses 1 (prize structure) and 7 (liability/ACL), given the value of the prize pool.