Returns and Refund Policy

Thanks for purchasing our products at Medescan operated by TLC Diagnostics.

The 30-Day Money-Back Guarantee is our way of ensuring your complete satisfaction with our products. If for any reason you're not completely satisfied with your product, simply send it back within 30 days for a full refund of the product price. The money-back guarantee does not apply to Personal Protection Equipment including face masks, shields and sanitiser. 

*All products must be registered for warranty on and returned within 30 days for a full refund of the product price less original P&H. Customers must contact Medescan for a Return Authorisation through website or by email: prior to returning goods. Return postage at customer’s expense. Conditions apply. Statutory rights still apply.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If anything is unclear or you have more questions feel free to contact our customer support team by calling 1300 736 330 or by emailing